Contact information

⚜️ 24 Hour Kandura — Contact Information & Data Controller Policy

Last Updated: September 15, 2025.

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1. Our Commitment to Transparency & Service

At 24 Hour Kandura (“24 K”, “we”, “our”, “us”) — where tradition meets modern luxury — we believe clarity and trust are as essential as craftsmanship.
This policy explains how you can contact us, how we respond, and how we process any personal information you share, in full compliance with European Union consumer and data-protection laws.

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2. Official Contact Details

Registered Business Name: L'Esperienza Creative Sudio FZE
Trading Name: 24 Hour Kandura
Business Type: e - commerce, fashion, creative studio.

Primary Customer Service Email: concierge@24hourkandura.com
Orders & Delivery: orders@24hourkandura.com
Press & Collaborations: media@24hourkandura.com
WhatsApp Concierge: +971585884035
Registered Business Address:
24 Hour Kandura Atelier
Dubai, United Arab Emirates

(This address is for official correspondence and regulatory communication only.)

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3. Response Commitment

All inquiries are acknowledged within 24 hours.

Personalized assistance is provided through our 24K Concierge Team.

Complex requests (e.g., tailoring adjustments or data access requests) are resolved within 24 hours of the team conducting your online measurements.

 

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4. EU Customer Rights

Under Directive 2011/83/EU on Consumer Rights, every EU customer is entitled to clear, accessible merchant contact information and timely communication.
Our concierge team operates to these standards for all international clients.

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5. Data Protection and GDPR Compliance

We handle your personal data with discretion and care.
Any information you provide (via email, WhatsApp, or our Shopify forms) is used solely to:

answer your questions,

process and deliver orders,

provide after-sales support, and

improve our concierge service.

Your data is never sold or shared with third parties for marketing without explicit consent.
All data is stored securely on Shopify-approved servers and managed according to GDPR requirements.

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6. Data Controller Information

Under Article 4(7) of the EU GDPR, the Data Controller responsible for your personal information is:

Data Controller: L'Esperienza Creative Studio FZE
Representative: Evgenia Srgeeva
Address:  Dubai, UAE
Email: privacy@24hourkandura.com
Telephone: +971585884035

If you are an EU resident and require to exercise any GDPR rights (access, rectification, erasure, restriction, objection, data portability), please contact our Data Controller directly via email with the subject line “GDPR Request – [Your Name]”.

We will respond within 30 days of receipt of a verified request.

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7. Data Retention & Deletion

Personal data relating to orders and correspondence is retained only for the period required by applicable laws and accounting standards, then securely erased.
You may request early deletion by emailing privacy@24hourkandura.com.

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8. Operating Hours

Monday – Saturday: 09:00 – 20:00 (GMT +4)
Sunday: Limited Concierge Availability

We serve clients worldwide and accommodate time-zone differences for EU customers.

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9. Accessibility & Languages

Support is available in English and Arabic.
Upon request, we can provide key policy sections in French, German, or Spanish to ensure compliance with EU linguistic access standards.